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License or activation issues with the WoS III plugin

Solution

The activation of the Wall of Sound requires the creation of a Two Notes account that will lead to the generation of a unique, personal license.

If, during the activation of the plugin, you get a message telling you that a field is wrong or does not match the license information, please check first that you have the latest version of the Torpedo Wall Of Sound plugin. The latest version is available here. If not, please update your plugin.

If the activation problem appears with the latest version, check your last license generation email you received from Two Notes. This email is sent when you create your personal account, and everytime a modification is done to your license (for example, after you buy one or several cabinets).

At the top of the message you will find all the information you need to activate the plugin. These fields are case-sensitive, so please make sure to fill them exactly as they are written in the email.

If the activation still doesn't work, please follow the steps:

  1. Close the plugin and your plugin host.
  2. Go to the following directory:
    - On a PC 32-bit: C:\Program Files\Two Notes Audio Engineering\Licenses
    - On a PC 64-bit: C:\Program Files (x86)\Two Notes Audio Engineering\Licenses
    - On Mac OS: /Library/Application Support/Two Notes Audio Engineering/Licenses
    and delete the contents of the directory.

  3. Go to the Torpedo License Manager at this address:
    http://store.two-notes.com/index.php?controller=tnLicenses
    And select " Renew your Torpedo license."
    A confirmation email will be sent to you will the license file enclosed.


  4. If your DAW is connected to the Internet (online mode):

    - Start your plugin host and launch the plugin. A Welcome window is going to appear on screen.

    - Press "Sign In".

    - Enter your Two Notes account personal details summed up in the last email you received.

    - The license files are going to be automatically downloaded and the plugin should now be ready for use.

    If your DAW is not connected to the Internet (offline mode):

    - Copy your new license file enclosed in the email you received on an external hard drive or USB stick, and copy that file on your offline DAW.

    - Launch you plugin host and the plugin on the DAW. A Welcome window is going to appear on screen.

    - Press "Sign In".

    - Enter your Two Notes account personal details summed up in the last email you received.

    - Load your license file.

    - The activation should be complete and the plugin should now be ready for use.



    If the activation still fails, please contact the support through the Help Desk and join the WosLogFile.txt file that you will find at the following location :
    - PC 32-bit: C:\Program Files\Two Notes Audio Engineering\Torpedo Wall Of Sound
    - PC 64-bit: C:\Program Files (x86)\Two Notes Audio Engineering\Torpedo Wall Of Sound
    - Mac OS: /Library/Application Support/Two Notes Audio Engineering/Torpedo Wall Of Sound
    This file will help us understand where your problem comes from.

*DAW: Digital Audio Workstation, the computer you use to make music or control the Torpedo

 

 
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Article details
Article ID: 203
Category: Torpedo Wall of Sound
Date added: 2014-08-22 13:41:05
Views: 2966
Rating (Votes): Article rated 2.2/5.0 (13)

 
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