Knowledgebase
Two notes Audio Engineering Help Desk > Knowledgebase

Ask a question:


What to do if the Torpedo Remote crashes at startup ?

Solution

If the Torpedo Remote crashes at startup, as soon as a Torpedo device is connected in USB, it may be due to the fact that the current firmware in the Torpedo device is outdated. In which case, try the following procedure :

  • Start the Torpedo device in Update mode : on a Torpedo Studio or VB-101, press the PROGRAM button. On a Torpedo Live or CAB, press the EDIT button. Power on the Torpedo device, while keeping this button pressed. The Torpedo should display a "Firmware Update" or "Update" screen.
  • Connect the Torpedo in USB and launch the Torpedo Remote. It will ask you to either sign in (if you already have a Two notes account) or sign up (if you don't have one yet).
  • After signing in with your account, or creating a new account, the Torpedo Remote may ask you to register the Torpedo device on your account. Do it by following the instructions.
  • Finally, the Torpedo Remote should suggest to update the Torpedo device. Do it, by clicking the "Firmware update" button.

If anything doesn't happen as excepted, please contact the technical support here.

 
Was this article helpful? yes / no
Article details
Article ID: 296
Category: Torpedo Remote
Date added: 2017-04-20 17:25:37
Views: 267
Rating (Votes): Article not rated yet (0)

 
« Go back

 
Powered by Help Desk Software HESK - brought to you by Help Desk Software SysAid