Summer break

We are operating limited support across the summer period from the 22nd of July 2022 until the 17th of August 2022; as such your enquiry may take a little longer for our team to look into it. We thank you for your patience in this matter.

We have compiled some of the knowledgebase articles that can potentially fix your current issue:

• if you have a message in Wall of Sound about "No Internet connection", please update your plugin to the  latest version of Wall of Sound.
  For all versions before 4.4.0 (V4.312 and under), you will be able to keep using your license and your cabinets, with the plugin offline. If you buy new cabinets, and wish to use them in these unsupported version, you need to follow the offline procedure.
• If your issue is about having no sound in the Captor X with your headphones, please read this article:
  https://support.two-notes.com/knowledgebase.php?article=381
• If your issue is about connecting your mobile phone with the Captor X, please read this article:
  https://support.two-notes.com/knowledgebase.php?article=340

We have a number of articles regarding many questions we are often asked by our customers. Please browse the knowledge base as the answer to your question may be there - you can find the knowledge base here.