Help Desk - Torpedo Remote

What is the Arcade mode?

What's new? The Arcade mode: The Torpedo products allow the guitarist and bassist to be the Sound Engineer: picking a cabinet and a microphone, placing the microphone, fine tuning the sound so it wo...

Older versions of Torpedo Remote, Wall of Sound and BlendIR

To perform some firmware updates, or to keep on using your Torpedo hardware with outdated macOS and Windows versions, you need to install legacy versions of Torpedo Remote. Here are all the links you ...

How to register a Victory V4 amp to your Two notes account

The Torpedo Remote software, a compatible computer and an internet connection are required in order to register you

How do I install my Torpedo Remote on an online computer?

The Torpedo Remote can be used in two modes: The "Guest" mode: In this mode you can only remotely control your Torpedo device from your computer. This mode is useful to control a device that does ...

How do I install my Torpedo Remote v4 on an offline computer?

The Torpedo Remote v4 can be used in two modes: The "Guest" modeIn this mode you can only remotely control your Torpedo device from your computer. No Internet conne

How to register your REVV®️ Amp

The Torpedo Remote software, a compatible computer and an internet connection are required in order to register yo

License activation issues with Torpedo Remote v4

The registration of Torpedo hardware requires the creation of a Two Notes account that will lead to the generation of a unique, personal license. This has to be done from a computer connected to the I...

MIDI implementation chart for Laney LA Studio

The Laney LA Studio offers full MIDI flexibility on all the parameters for the Torpedo cabinet simulation. All command is controlled by CC. Here is the MIDI Implementation chart.

How to update your license with a "Two Notes Activation Code" ?

If your computer is connected to the Internet (online mode): Open your Remote. Press menu "User" and "Add Two Notes Activation". Enter your serial number and press "A

Can I control several Torpedo units from a PC/MAC?

Yes, you can add as many units as there are USB ports available on your computer! Each unit can be named in a dedicated menu. The Torpedo Remote software will list all units and let you control the o...

How can I add new presets to my Torpedo?

Click on the image below to view a short video tutoriel that shows you how to use the Torpedo Remote software to add and manage presets on your Torpedo.

Install Two Notes software on Mac OSX 10.9 or higher

Source: Wiki How. By default, a Mac running Mountain Lion or a later version of the OSX will block the installation of apps that are not from the Mac App Store or created by identified developers. Pl...

Torpedo Remote keyboard shortcuts

Torpedo Remote Shortcuts Shortcut (Win)Shortcut (MacOS)Function LMH on a parameter + vertical movement LMH on a parameter + vertical movement Changes the parameter value Mousewhee...

How to unregister my Torpedo device from my Two notes account?

Every Torpedo device can be registered on only one Two notes account. As a result, if you want to change the registered user of a Torpedo device (in case of a sell for example), you first need to unr...

The license download failed because I do not have a write access, what can I do?

The message "License downloading failed. You do not have the write access on the Licenses folder." occurs when the OS does not allow the software to write the license file on the hard drive. Please v...

How can I add new 3rd party IRs to my Torpedo?

1- Transfer the IRs to your Torpedo with the Memory Manager. Press on the menu 'Managers' and Memory Manager. In the Memory Manager press the "USER" button. The left column shows the impulses (w...

What to do when the Torpedo device is registered on another account ?

(Pour les explications en français, cliquez ici.) This Torpedo device is not yours : Every Torpedo device can be registered on only one Two Notes account. As a result, if the device...

Installing Torpedo remote on MacOS Sierra

Gatekeepr in MacOS Sierra is now very strict, and won't allow the user to install a software coming from a source different from the AppStore or an identified Mac developper. Two notes is an identifi...

What to do if the Torpedo Remote crashes at startup ?

If the Torpedo Remote crashes at startup, as soon as a Torpedo device is connected in USB, it may be due to the fact that the current firmware in the Torpedo device is outdated. In which case, try the...

A cabinet I bought is now listed as "Missing"

This issue can be linked toa license issue - sometimes it can be due to the renaming of a cabinet after its release. To solve this issue, please do the following steps: close Torpedo Wall of Sound/T...

Sound cut for few seconds / display "Silence" / "La boutique" icon is blinking

This happen when you play with a cabinet you don't own. With Remote and Wall of Sound you are able to audition in real time and have the option to purchase additional cabinets you can buy in La Bouti...

How to find the Torpedo Remote 3 and Torpedo Remote 4 log file on MacOS

The Torpedo log file is located in the log folder of your user directory. To access to this folder, click Go in the Finder menu then Go to Folder... When the window pops up, type ~/Library/ then cli...

Alpha test of the firmware V4 for Torpedo Live and C.A.B. + Remote V5

Sunday Dec 16th 20018 We are now in Alpha 2, the download links stay the same:

How to get Torpedo Remote 5 log file

The log file can be exported from the Help menu/Save log file option. In order to help us to solve your issue, save and attach your log file to any support ticket your submit.

Audient Sono installation issue on MacOSX (Sono - 4_0_9e.pkg)

An issue in the Audient Sono installation package on MacOSX (Sono - 4_0_9e.pkg) prevents the Torpedo Remote to properly starts. To solve this issue, simply go in the Documents/Two notes Audio Enginee...

Install Torpedo Remote v5 on an offline computer

WARNING: Your Torpedo has to be registered using an online computer before any offline installation. To install Torpedo Remote v5 on an offline computer, follow these steps: Download the proper inst...

My Torpedo is not recognized on by the Torpedo Remote on Windows 10

Version française After a Windows update from the September 10, 2019 Torpedo devices are no more recognized by the Torpedo Remote software. In order to fix that issue, you

Invalid data checksum error (Torpedo Remote)

After an upgrade by Torpedo Remote V5 for your Torpedo you may encounter the following error: - Unable to get IR Data from Torpedo: Invalid Data Checksum To solve this error, remove all 3rd-party IRs ...

Torpedo C.A.B. M USB connection issue

The Torpedo C.A.B. M can be connected to a computer via the USB port to be controlled by Torpedo Remote. Firmware update and internal memory management (importing cabinets and IRs) are done with Torp...

The differences between Torpedo Remote and Torpedo Wall of Sound

Understand when to use Wall of Sound or the Remote. With all our units, you get a number of cabinets to use with the Torpedo Wall of Sound. And with the Torpedo Captor X,C.A.B. M, ,Live, C.A.B. and St...

How to add a new cabinet in my Torpedo

To import or remove cabinets in your Torpedo, you need to register your Torpedo Captor X via Torpedo Remote to your Two notes account. You cannot import or remove cabinets when using Torpedo Remote in...

How to check if Torpedo devices are properly connected a Apple Mac computer

To check if the USB connection is working properly under Mac OS computer, please follow this procedure. Open Terminal application: Type the ioreg -p IOUSB and press Enter keyTorpedo devices should be ...

How to register a Laney®️ LA Studio to your Two notes account