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List of errors for hardware Torpedo products

Solution

This article lists the known errors for hardware Torpedo product, what they mean, and what to do about them. For more information about what errors mean and how to deal with them, see this article.

If you encouter an error that is not listed here, please contact us.

This article is currently a work in progress.

 

  • 501, 532, 533: these errors indicate that the product is not fully programmed. Usually, this is because of an update that did not finish properly. The Torpedo products are designed to be ultra-safe when it comes to updates, so don't worry: this can be easily fixed. Usually, connecting the unit with a USB cable to the Remote software on a computer will be enough: Remote will detect that the firmware is missing, and will automatically repair it. Please note this does not work with Wireless Remote at the time.

 

  • UPDATE V2.xx (actual number may vary): If "No User Firmware" is also displayed on the display, this is the same issue as above. But if the display only shows "Update V2.xx" and nothing more, then the EDIT button may be stuck (On the Torpedo Live and Torpedo CAB). Check if the EDIT button moves freely. If the EDIT button is not stuck, then this may be due to a loose flat cable inside the unit.

 

  • 206 to 211 (if the unit has no display): these are usually the same as above, but could also be something else. Try the solution described above first.

 

  • BOOT ERROR 9.0: an update file transfer failed. This may lead to the same issue as above. In any case, simply retry the update.

 

  • 516: the Bluetooth subsystem did not reboot properly. This error is known to only happens during updates, and has no problematic implication. Simply reboot the unit manually. If rebooting the unit doesn't solve the issue, then it could be a Bluetooth subsystem malfunction, which could require servicing of the unit. Contact Two notes for more details.

 

  • 564: the Bluetooth subsystem is malfunctionning, usually indicating a hardware issue. Contact your retailer for a return, or contact Two notes for help.

 

  • 25: the DSP is not booting properly. This can indicate either a hardware issue or a firmware bug. Contact Two notes for help on your particular situation.

 

  • 125 (Torpedo Live and CAB only): the firmware detected an unknown version of data in the internal memory. This usually means that an update was started, but failed, and then an older version of the firmware was reinstalled. The solution to this issue is to retry and finish the update, using the latest version of Remote available.

 

  • 182: this error is triggered by the "watchdog", a supervisor system that insures the firmware is always running as it should. It usually indicates that the firmware stalled unexpectedly. To solve this issue, please contact Two notes with details about this error.

 

  • 205: this error happens when trying to renew the BLE pin code while or after being connected to Remote on a computer through USB cable. It is caused by a conflict between BLE and USB connection. To avoid this error, disconnect the USB cable, reboot the unit, and then renew the BLE pin code. This error will be corrected in a future update.

 

  • 213: the firmware failed to "mount" the memory card (ie, to read its filesystem). This usuallu means the card is not formatted, or formatted with a filesystem that the firmware doesn't support. Try formatting the card, through the "Global" -> "Memory Card Browser" menu.

 

 
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Article details
Article ID: 367
Category: Torpedo series
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