Shopping With Two notes Audio Engineering
Which Store Should I Use?
Regardless of where you are located, if you are purchasing DynIRs or cabinet collections please use the following webstore: https://www.two-notes.com/en/.
If you are US-Based and purchasing hardware, please use this store:https://us-store.two-notes.com/ .
If you are not based in the US and purchasing hardware, please use the following webstore: https://www.two-notes.com/en/.
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What Payment Methods Do You Accept?
On our US-Based store we accept the following payment methods:
- Shopify Payments
- PayPal
- Amazon Pay
- Apple Pay
- Stripe
On our non-US store we accept the following payment methods:
- Credit/Debit Card
- PayPal
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Returns and Refunds?
Pursuant to consumer law, the Customer may cancel the Hardware order, without giving any reason, within fourteen (14) days commencing from the date of receipt of the Hardware.
The Customer can notify Two notes of the cancellation of the order, return and subsequent refund by contacting support@two-notes.com. The Customer can also contact Two notes via the help desk.
Two notes will refund all payments received from the Customer for the Hardware purchased upon receipt of the hardware in our warehousing facility. Any return delivery costs will be charged to the Customer.
The Customer shall return the pieces of Hardware to Two notes in their original purchase condition, (including packaging and additional included materials), no later than fourteen (14) days after mailing the cancellation notification. Two notes may withhold the refund until effective return or proof of the return of the Hardware. The Customer may be liable if the value of the Hardware returned is diminished due to the handling of the Hardware.
Unfortunately, we cannot accept returns on sale items or gift cards.
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Shipping Information
Our Shipping Policy when shopping on https://www.two-notes.com/en/.
Hardware is delivered to the address provided by the Customer during the order confirmation process. Two notes shall supply Hardware as mentioned on the order confirmation email; the time-frame by which these pieces of Hardware are to be made available shall be specified on the order confirmation. Delivery costs are specified at the time of the order and may change according to the country and/or the delivery options selected by the Customer. Two notes reserves the right to choose the company responsible for the delivery of the Hardware. Should the delivery date be delayed, Two notes shall inform the Customer as soon as possible and shall provide the Customer with a new delivery date. If the Hardware is not delivered by this date, the customer is entitled to request a delivery from Two notes within a reasonable, additional time frame. If Two notes fails to supply the Hardware within the additional time frame, the Customer will be entitled to cancel the order by registered post with acknowledgment of receipt. Two notes shall refund Customer in full within fourteen (14) days from receipt of the cancellation notification. Please note that this store will not ship to the United States of America.
Our Shipping Policy when shopping on https://us-store.two-notes.com/.
All orders are processed within 2-3 business days. Delivery times may vary depending on delivery location, national holidays and courier/logistic delays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Two notes offers Free Standard shipping, facilitated by UPS. Deliveries are available 7 days per week with the exception of national holidays (including Independence Day, Thanksgiving, Christmas Day, and New Years Day). Although rare, it is important to note, delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Two notes ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Two notes are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Two notes is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
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Where else can I buy Two notes products?
Aside from our international network of authorised resellers, you can also buy Two notes products from our Reverb Stores:
- For US customers, please head here: https://reverb.com/shop/twonotesnorthamerica.
- For non-US customers, please visit: https://reverb.com/shop/twonotesnorthamerica.
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What is Factory Repack?
Whether you’re seeking to dive headfirst into the leading edge of virtual cabinet emulation or you’re simply looking to get the very best out of your tube amp, Two notes Audio Engineering’s Factory Repack offers the ultimate value-driven entry-point into our class leading ecosystem. Packages sold as Two notes Factory Repack may not be identical to new products, and they may show signs of wear. Whether it’s minor cosmetic damage or a customer return, rest easy in the confidence that our rigorous 10-point testing and repair process guarantees zero impact on the full-featured functionality of our official Factory Repack items.
Your Guarantee When Purchasing a Factory Repack Product
Our 2-year guarantee ships as standard with any Factory Repack product bought from Two notes Audio Engineering directly. As such, we certify it will function exactly as it should, and if for any reason it doesn't, you are covered by our full manufacturer's warranty!
Regardless of where you are located, if you are purchasing DynIRs or cabinet collections please use the following webstore: https://www.two-notes.com/en/.
If you are US-Based and purchasing hardware, please use this store:https://us-store.two-notes.com/ .
If you are not based in the US and purchasing hardware, please use the following webstore: https://www.two-notes.com/en/.