My Torpedo is not recognized on by the Torpedo Remote on Windows 10

Version française

After a Windows update from the September 10, 2019 Torpedo devices are no more recognized by the Torpedo Remote software.



In order to fix that issue, you have to rollback the Windows driver. Ensure that the Torpedo Remote software is not running and follow these steps:

1 - Plug your Torpedo device to your computer and turn it on

2 - Go to device manager: Press Windows Key and type device manager

- Click the View menu then Devices by container

3 - Open Torpedo Live, CAB, CAB M, Studio,D20 item

4 - Right click on BETTER_USB_HS then Update driver


5 - Click "Browse my computer for drivers"


6 - Click "Let me pick from a list of all available drivers...."

7 - Select "USB Input Device" then click "Next"

8 - The driver has been changed, click "Close"

9 - Close the Device Manager

10 - Turn off then on your  Torpedo

11 - Launch the Torpedo Remote software, your Torpedo should now be available.